THE ARUNDEL EQUINE HOSPITAL LLP TORTINGTON LANE, ARUNDEL, WEST SUSSEX, BN18 0BG United Kingdom Tel: 01903 883050
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Terms & ConditionsInstructionsWe cannot accept instructions from anybody under the age of 18 years. In certain situations we understand that requests will be made by persons acting as your agent, such as stable manager or stable owner. We will assume unless advised in writing by yourself, that they have your authority and are acting in your interest and on your behalf. Requests for any account details to be changed must be made in writing by the account holder. Pre-purchase examinations Information pertaining to pre-purchase examinations remains the property of the individual instructing the practice. Medication In order to comply with The RCVS Regulations, we cannot supply medication on prescription without first seeing the animal. Repeat prescriptions can only be given if the animal is under the actual care and attention of the attending Veterinary surgeon, and we reserve the right in certain circumstances to re-examine the animal again before prescribing. Insurance It is your responsibility to submit claims to your insurer and to be re-imbursed by them; however we will provide administrative assistance where necessary free of charge. Second opinions If you are unhappy with the treatment or progress of your horse, we can arrange for a second opinion from another Veterinary surgeon. Treatment Subject to our professional duties as Veterinary surgeons, we reserve the right to make final decisions on treatment. We retain the responsibility for radiographs and ultrasound scans, but at your request these can be forwarded to another Veterinary surgeon. Loading and unloading of horses is the sole responsibility of the owner. ‘Out of hours’ visits are charged when a Veterinary surgeon visits out of normal office hours, which are; 8.30 am – 5.30 pm Monday to Friday. Payment Payment of invoices is due within 14 days of the date of the invoice. We reserve the right to charge an administration fee of 20% on balances remaining unpaid 60 days after the date of the invoice. Non-payment after 90 days will result in court action. In giving instructions, either in person or by your agent, for an animal to be treated, you will be responsible for our charges. Whenever possible we will give you an estimate of the cost of treatment, however, variations and complications may arise resulting in further costs being incurred. In hospitalised cases which are not insured, payment should be made on collection of the horse, unless there is a prior arrangement. To avoid extra administration charges, purchases of less than £5.00 must be paid for at the time of supply. There are occasions on which we incur costs on your behalf, such as tests performed at outside laboratories, these may be invoiced to you at a later date. Failure to comply with payment terms may result in our insisting that further treatment be paid for at the time. New clients We accept new clients on a cash only basis for the first 3 months and/or until an acceptable credit rating has been established. Details, including relevant medical history, may be obtained from the previous attending Veterinary surgeon, unless we are advised otherwise by yourself. Terms & Conditions may be revised from time to time. v. 30.11.05 |
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