Payment & Insurance

PAYMENT

In giving instructions, either in person or by your agent, for an animal to be treated, you will be responsible for our charges.

Whenever possible we will give you an estimate of the cost of treatment, however, variations and complications may arise resulting in further costs being incurred.

In hospitalised cases payment should be made on collection of the horse, for which we will give a 5% discount,  unless a prior arrangement has been made with the Accounts department.

There are occasions on which we incur costs on yor behalf, such as tests performed at outside laboratories, these may invoiced to you at a later date.

Payment of invoices is due within 14 days of the date of the invoice.

We will charge 1.5% interest per month compound, on balances remaining unpaid 30 days after the invoicing period.

Non-payment after 90 days may result in court action.

Failure to comply with payment terms may result in our insisting that further treatment be paid for at the time.

A 5% discount is deducted from the cost of any treatment paid for at the time or prior to our invoice run on the 25th of the month.

We accept most types of credit card, except American Express, cash and cheques (made payable to the "Arundel Equine Hospital").

NEW CLIENTS

We accept new clients on a payment at the time basis for the first 3 visits and/or until an acceptable credit rating has been established.  In order for us to establish an acceptable credit rating we will perform a credit check, by accepting these Terms & Conditions you are giving your consent for us to do so.

Details, including relevant medical history, may be obtained from the previous attending Veterinary Surgeon, unless we are advised otherwise by yourself.

 INSURANCE

It is your responsibility to submit claims to your insurer and to be re-imbursed by them; however we will provide administrative assistance where necessary free of charge.